YOUR HOME
Unwanted guests?
Let’s talk.
Bed bugs, mice, rats and other household pest concerns.
Find the right help
A clear way forward.
Clear answers.
pest-free home.
Pest control that helps you feel at home again.
Call us to discuss what you have noticed, your property and a no-obligation quotation.
RSPH Level 2Certified staff
Clear agreed scopeDiscussed before the visit
START WHERE YOU ARE
A little reassurance.
A clear way forward.
Whether you know what the problem is or just know something isn’t right,
there’s a straightforward place to start.
Unwanted guests?
BED BUGS01
Worried about
bed bugs?
You don’t have to work it out alone. Describe what you’ve noticed and ask about the next step.
BUSINESSES & PROPERTY02
Your property.
Our attention.
Discuss a pest problem, ongoing maintenance, bird proofing or a roof survey.
LET’S UNDERSTAND THE SIGNS
What have
you noticed?
Start with a few clear clues. Our detailed pest guides offer optional reference pictures when you want them.
Skin photographs cannot diagnose a pest or a medical condition. NHS guidance (external page contains images).
Look at the room as well as the skin.
Start around the bed
Accessible mattress seams, bed-frame joints and nearby seating can help you describe the signs. Skin marks alone cannot identify a pest.
Reassuring location guide- Note when marks appeared, but do not diagnose a pest from their pattern. Bed bugs, fleas and unrelated causes can look similar.
- From an accessible position, use a torch to look along mattress seams, bed joints and nearby seating. Describe insects, shed material or repeated dark marks.
- Do not take beds apart or move suspected belongings between rooms. If symptoms are worsening, seek advice from a pharmacist or health professional.
Start with where, when and what changed.
Put the sound in context
Note the room, the time and whether the noise seems to come from a wall, floor or roof. Keep observations at a safe distance.
Reassuring location guide- Write down the time, room and whether the sound seems to come from a wall, floor or roof. Noise alone cannot identify an animal.
- From a safe position, note damage to packaging, visible pipe gaps or roof openings. Do not touch suspected droppings or damaged cables.
- Keep out of unsafe lofts and leave suspected occupied openings unsealed. An inspection can distinguish access routes from unrelated building noise.
The location can help narrow the question.
Where did you notice it?
A sink cupboard, food store, bedroom or wardrobe each gives the inspection a different starting point.
Reassuring location guide- Was it near a sink or appliance, on bedding, in stored food, or alongside damaged fabric? Tell us the exact place.
- Note whether it crawled, jumped or flew and its approximate size without getting closer to a stinging insect.
- Textile damage and food-cupboard activity can have different causes. Avoid choosing a product until the likely source is understood.
You do not need a name before asking for help.
A description is a good start
Tell us what changed, where you noticed it and when. There is no need to know the name before calling.
Reassuring location guide- Describe what you noticed, when it began and the parts of the property involved.
- A clear description is enough to start. Photographs are optional, and this guide works with reassuring pictures throughout.
- Mention previous treatments, household needs and your postcode so the team can discuss an appropriate next step.
HELP THAT FEELS HUMAN
A person to talk to.
A plan you understand.
Tell us what’s happening.
What you’ve noticed, where it is happening and your postcode. There’s no need to know the name of the pest.
Talk through your options.
Discuss the property, your concerns and what an inspection or treatment might involve.
Agree the next step.
Confirm the scope, price and appointment before proceeding. Let us know about children, pets or access needs.
LOOK AFTER THE WHOLE PROPERTY
Beyond the immediate concern.
FROM THE BLOG
A useful guide for your next step.
Read a practical guide, then talk to us about your own property if you need advice.
Explore all guides →
FEATURED GUIDEWhat to expect when you first call City PestKnow which details help on a first pest-control call, what can be decided remotely and what may need an inspection. Call 0203 393 2338.Read the guide REQUEST A NO-OBLIGATION QUOTATION
Tell us what’s happening.
Calling is the quickest way to talk through your concern. If it is more convenient, leave the property details here and we will discuss a no-obligation quotation.
Please give the full property address so we can understand access and check coverage accurately.
Call for a no-obligation quote0203 393 2338An appointment and price are agreed only after a conversation with the team.